By choosing the different categories in the menu at the top of the site you search for the desired products. If you have found a product click the button 'Add to cart'. Afterwards you can choose to shop for more nice products or for 'Checkout' at the top of the website. Checking out is explained in some clear steps. If the product is not on stock it is ordered especially for you. Your order is confirmed by e-mail. By e-mail we keep you informed about the status of your order.
Shopping at Wannekes is a fast and secure process. We therefore treat your details as strictly confidential. When paying by iDEAL (only for Dutch bank accounts) or Paypal your payment will be processed in the trusted payment environment of your own bank using your bank's security system or in the trusted environment of Paypal. Payment by bank transfer does not take place online. For this payment method, purchasers must wire the payment themselves. To ensure that your details are secure, never give your account details and password to anyone else.
Most of our products are in stock and ready to ship the next business day. All the products with a delivery time of 3-8 days are in stock. If the product is not in stock it is ordered especially for you. The delivery time tells you how long we think it will take to get the item from our supplier to you.
We offer a free gift wrapping service with your own message to accompany your gift. When placing your order, tick the "wrap as a gift" box during the checkout process. There will be a text box for you to enter your personal message. If you would like the gift delivered direct to the recipient, add their address as a different delivery address.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once we have processed your order, we will be unable to make any changes. Please send an e-mail to firstname.lastname@example.org or call us at 0031 6 21866026.